Privacy Policy

Last updated: 25th March 2026

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This Privacy Policy explains how OSS Living LTD (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website, apply for membership, make bookings, or interact with our services.

We are committed to protecting your privacy and handling your data in a transparent and secure way.

Your use of our website and services is also governed by our Terms of Use.

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1) Who we are

OSS Living LTD
60 Queen Street, Stamford, United Kingdom
Email: hello@ossspaces.com

We are the data controller responsible for your personal data.

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2) What personal data we collect

We may collect and process the following information:

Information you provide directly

• Name

• Email address

• Phone number

• Billing and payment details

• Membership application responses

• Booking information (workspace, studio, events)

• Any messages or enquiries you send to us
   

Information collected automatically

When you use our website, we may collect:

• IP address

• Device and browser type

• Pages visited and time spent on the site

• Referring website

This is typically collected via cookies and analytics tools.
 

3) How we use your data

We use your personal data to:

• Manage membership applications and approvals

• Provide and manage bookings (workspace, studio, events)

• Process payments and invoices

• Communicate with you about your membership or bookings

• Provide access to our community and services

• Improve our website, services and user experience

• Maintain the safety, security and integrity of our space

• Comply with legal obligations
   

4) Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Contract – where processing is necessary to provide memberships, bookings and services

• Legitimate interests – to operate and improve our business, maintain a safe environment, and manage our community

• Consent – for marketing communications and non-essential cookies (where applicable)

• Legal obligation – where we are required to comply with law
   

5) Payments

Payments are processed via third party providers such as Stripe, PayPal, Apple Pay or other payment gateways.

We do not store full card details on our systems.

Payment providers process your data in accordance with their own privacy policies and security standards.
 

6) Third party service providers

We use trusted third parties to operate our services:

• Wix – to host and operate our website

• Cobot – to manage memberships, bookings and billing

• Payment providers – to process payments securely

• Analytics tools (where used) – to understand website usage
   

These providers act as data processors and are required to protect your data and only process it on our instructions.
 

7) Data retention

We retain your personal data only for as long as necessary to:
 

• Provide our services

• Fulfil legal and accounting obligations

• Resolve disputes and enforce agreements
   

When data is no longer required, it is securely deleted or anonymised.
 

8) Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request transfer of your data (data portability)

• Withdraw consent where processing is based on consent
   

To exercise any of these rights, please contact: hello@ossspaces.com
 

9) Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk
 

10) Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions properly

• Improve user experience

• Analyse performance and usage

• Support security and fraud prevention

• Remember preferences and settings
   

Cookies are small text files placed on your device when you visit a website.

Non-essential cookies will only be used where you have provided consent via our cookie banner.
 

Types of cookies we use

• Essential cookies
  Necessary for the website to function properly, including security and accessibility

• Functional cookies
  Enable the website to remember your preferences and settings

• Analytics and performance cookies
  Help us understand how visitors use the site so we can improve it

• Marketing cookies
  May be used to deliver relevant advertising or measure campaign effectiveness, where enabled and consented toManaging cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

• See what cookies you have

• Delete cookies

• Block third party cookies

• Block cookies from specific sites

• Block all cookies

If you disable cookies, parts of our website may not function as intended.
 

11) Third party cookies

Some cookies may be set by third parties whose services appear on our website, such as embedded content, analytics tools or payment providers.

These third parties process data in accordance with their own privacy policies.

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12) Data security

We take appropriate technical and organisational measures to protect your data from:

• unauthorised access

• loss or misuse

• alteration or disclosure
   

However, no system is completely secure and we cannot guarantee absolute security.

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13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated date shown at the top.

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14) Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

hello@ossspaces.com